Tag: Heart & Soul

4 Years of Heart & Soul: Mental Health Support at Spotify

heart and soul lockup on purple, pink, green background

At Spotify, we’ve long understood that in order to do your best work, you need to feel your best. But since not every day can be top-notch, it’s important that our employees know that we’ve got their back throughout it all.

Four years ago, we created Heart & Soul, a global mental health initiative for all Spotify employees. We believe that everyone’s experience of mental health, from illness to well-being, should be welcomed, respected, and championed—and that all our employees should be able to access the support and care they need, when they need it. 

In celebration of this anniversary, we’ve released a report on our Heart & Soul accomplishments and learnings to date. The report includes a timeline of the initiative, first-person perspectives from our Ambassadors, recommendations for other companies looking to create similar programs, and more. 

And our work is based on three pillars: raising awareness and building knowledge, enabling self-care and professional support, and normalizing the conversation. Take a look at a sampling of our work: 

Heart and Soul pillars

To read the full report, head to Life at Spotify.

Spotify Recognizes Workplace Well-Being on World Mental Health Day

More and more, people are speaking out about mental health—reminding each other that “it’s okay not to be okay.” At Spotify, we know it’s time to move past words and take action. That’s why this World Mental Health Day, we’re inviting our entire organization to stop, take a breather, and learn more about mental health.

“Mental health issues like depression and anxiety are increasing in society,” explains Katarina Berg, Chief Human Resources Officer at Spotify. “They have been for years now, and there is nothing to indicate that this increase will stop. It affects how we can grow as humans and perform at work. So we want to do whatever we can to support and boost mental health among our employees and in society.”

The Day is in keeping with Heart & Soul, our strategy and plan for mental health and emotional wellbeing. It’s aimed at raising awareness, building knowledge, and removing the stigma around mental health. We provide proactive self-care and professional treatment for all employees, and have a community of autonomous Heart & Soul ambassadors who drive local initiatives. This October 10, on World Mental Health Day, employees will learn about and discuss emotional well-being and mental health in local events at our offices all over the world.

It’s important to address these issues head-on in the workplace, since most people spend 35% of their waking time at work. Our environment therefore plays a huge role in our psychological health—if we’re not okay in life, we’re likely not to be okay at work.

“We don’t want our employees to hide behind a happy face at work—we want them to show up at work feeling that they can tell their manager and colleagues that they are not well, and get the support they need,” says Katarina. “Many suffer in silence and we don’t want that for the Spotify team, or anyone else.”

Read more about Heart & Soul, and about how we work to create a climate where it is safe to raise questions about mental health on the Spotify HR Blog.

Supporting the ‘Heart & Soul’ of Spotify

October marks Mental Health Awareness Month. At Spotify, we know it’s important not only to recognize this day, but to commit to the emotional health of our employees throughout the year. Mental health issues or addiction affect most of us at some point in life, either directly or through someone we love—sometimes even through the music and personal stories of our favorite artists.

Our goal at Spotify is to foster a culture of awareness, acceptance, sensitivity, and support around issues such as depression, anxiety, and addiction—a culture where we can all embrace our identities, look after ourselves and each other, thrive, and be our best.

Earlier this year, we launched Heart & Soul, a mental health initiative, to provide the best possible support for our employees and to promote deep knowledge about emotional well-being among all at Spotify.

It’s important to focus on mental health in all aspects of our lives—and even more so in the workplace. We spend 35 percent of our waking hours at work. That means the environment we work in matters to our emotional well-being. And if we’re dealing with mental health issues in our everyday lives, they follow us to the office.

While we can’t diagnose mental illness or recommend specific treatment options, a company like ours can take the initiative in building knowledge and reducing stigmas, creating a culture of acceptance, and encouraging better understanding of conditions, symptoms, and warning signs. We can also make sure our employees are trained in tools that support self-care.

Our Heart & Soul support network starts with our employees. We provide a wide range of training on subjects like inclusion, unconscious bias, and warning signs for substance abuse and how to support someone who suffers from it. We not only want to erase the stigma surrounding mental health, but wish to enable people to recognize when someone is in need and how to offer tools and treatment—whether that’s through the self-care activities that we offer or by seeking professional help.

Leading the way are our Heart & Soul ambassadors, employees from all over the organization who work to engage others and help all employees feel included in our wellness vision. Ambassadors promote emotional fitness, drive awareness, and build community while providing us with a ground-level perspective that will help our initiative grow and improve. They also lead the way in assembling our self-care database, a resource our employees can access whenever they need it.

Every day we pave our way in music, culture, and technology—and we want to do the same for the health of our employees. That means fostering a holistic environment that erases stigma and promotes understanding so we can each bring our whole selves to work. Wellness is key for all of us to thrive in the long term, and it is our duty to help everyone feel supported.