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5 Questions (And Answers) with Gautam Talwar, Managing Director, Spotify Southeast Asia

Southeast Asia is one of the fastest growing and most diverse music markets in the world. From the explosion of K-Pop to the rabid obsession with Taylor Swift in the Philippines, music lovers of Asia are creating and embracing a wide range of trends.

We sat down with Gautam Talwar, our Managing Director of Southeast Asia, in our Singapore office to learn more about the differences in music tastes and streaming habits throughout the region—as well as the opportunities that lie ahead.

Tell us about your professional background, particularly your work in entertainment, and how that prepared you for this role.

I grew up in India and have spent a lot of time both in the US and in Asia. Living and working in both the East and West has had a huge influence on how I look at Southeast Asia and its growing impact on the world. For example, while at Disney in Hong Kong, Singapore, and Los Angeles, I learned that the entertainment business is similar in many ways across the globe. Brilliant storytelling and great songwriting wins out, no matter where you’re from or what device you’re on.

What makes Southeast Asia a unique market, from both a business and consumer standpoint?

What makes Southeast Asia unique, apart from its diverse geography and cultures, is its size and streaming potential. It’s one of the most populous regions in the world, with over 600 million people—nearly 10% of the world’s population. Indonesia alone is the fourth most populated country in the world (just behind the United States). In a word, huge.

What’s also different is that the smartphone has become the first screen for many, but millions of people are limited by their devices, their data plans, and their network conditions. So helping them conveniently get their favourite content is a big focus.

The key to bringing Spotify to audiences across the region is our ability to hyper-localise the experience and ensure users can enjoy our app, regardless of the mobile device they own. Relevant payment options and regional telco partners are also critical.

How would you characterize users’ streaming habits in your region?

Southeast Asia’s smartphone audience is one of the largest globally, but music streaming is only just taking hold. With less than 20% of the region’s users streaming music, there’s a massive opportunity and potential for growth.

That said, it’s a nuanced situation, with music streaming at different stages across the region. In the Philippines, Singapore, and Hong Kong (where Spotify has been for some time), for instance, streaming is a way of life. In fact, Quezon City in the Philippines has the biggest concentration of Taylor Swift fans on Spotify out of any city in the world. And other countries are catching up fast—like Indonesia, where we launched three years ago, and Thailand and Vietnam, where we rolled out in 2016 and 2017, respectively.

Across Southeast Asia, there’s a pattern with much of the growth starting off with young music fans in the major cities, then moving outside of the urban areas.

However, the bedrock of our popularity across Southeast Asia is our users’ ability to choose between free and paid options. Spotify was built on the belief that music should be available to everyone, everywhere, no matter who or where you are. It’s what the emergence of music piracy dictated, it’s what drove the industry to embrace radical change, and it’s Spotify’s recognition of this change and ability to turn it into a positive force for fans and artists that makes us unique.  

How is the music of Southeast Asia transcending boundaries and reaching people around the world?

Spotify makes music available to anyone, instantly – as a result, more and more Asian music is being discovered by our 217 million-plus users across the globe every day.  For example, our top Asian playlists continue to gain popularity, with K-Pop Daebak (close to 2 million followers) and our OPM (Original Pilipino Music) playlist Tatak Pinoy (more than 1 million followers), now go-to destinations for fans everywhere.

Additionally, the explosion of K-Pop on the world scene is one of the biggest genre breakouts of recent years, and undoubtedly the most influential Asian genre to hit the global mainstream. Just last month both BTS and BLACKPINK hit their highest-ever Spotify global chart positions. BTS was also the very first Asian artist to hit the 5 billion streaming mark.

The success of K-Pop has alerted millions of music fans outside of Asia to a new world of music. It’s a trend that will only continue to grow over time as artists realise that the opportunity to get their music heard outside their own country and significantly increase their reach has never been greater. And it’s not just K-Pop breaking Asian boundaries, either. We’re also seeing the rise of a variety of local and regional genres, from Thai rock to Indopop and OPM.

Can you give us a sense of what’s on the horizon and the opportunities ahead for your region?

The March announcement that Spotify will come pre-installed on Samsung devices was one of the more exciting developments in our region, given Samsung’s popularity here. Also, we’re continuing to improve our lyrics functionality on mobile across Asia, as our audience is intensely passionate about lyrics. At the same time, we’re looking at a wide variety of ways to improve the Spotify experience for users.  

Our flagship live entertainment tour, Spotify on Stage, which has seen us bring some of the biggest local and international artists to Asia, returns this year and will be bigger and better than ever. Stay tuned for more news on this in the coming months.

Stream K-Pop Daebak to get a taste of the genre’s global explosion. Also check out Gautam’s Tastebreakers playlist, which spans several genres, including classical, acoustic guitar, and electronic music.

Sten Garmark, Spotify’s VP of Product, Unpacks Our Ubiquity Strategy

Perhaps you start your morning by streaming a pick-me-up playlist on your phone. Then, as you settle in at work you queue up some motivational songs on your laptop. After you get home, you play a podcast on your voice-activated speaker as you prep dinner. Because Spotify can be with you wherever you are, in any environment, audio opportunity abounds.

We sat down with Sten Garmark, our VP of Product, to learn more about the times, places, and situations in which audio can play a role—but with less work needed to access and play the content you want.

Tell us about your mission at Spotify and, specifically, your focus on ubiquity. How will listeners benefit?

As the delivery of audio content becomes all the more intuitive and seamless, our ubiquity strategy involves creating a truly frictionless experience for consumers. In other words, it’s to take whatever moment you’re in—if you’re driving, in your home, if you’re on your headphones, if you’re exercising—and make sure that you can get to your Spotify experience as easily and as quickly as possible.

The end state here is to ensure that Spotify aligns more deeply with the multiple devices in your life so that you won’t need to find the songs or podcasts to suit the moment—they will find you.

How do we deliver on the promise of ubiquity at Spotify? And what’s the entry point?

Our ubiquity strategy is very much mobile first, since most of our users today are coming in on their phones. If that’s their first touchpoint, then it’s about expanding that to more situations. We think that’s going to continue for quite some time.

From there, we need to be technically integrated with all the devices around you to enable a great Spotify experience that, to you as a consumer, intuitively works. That requires making sure that the integration for our partners is simple, such as with a voice-activated speaker.

At the end of the day, we need to deliver a simple solution for all: our users, partners, and creators.

Describe the opportunity for audio ahead. How do you ensure that listeners are aligned with that vision? 

As mentioned, the strategy is to make everything less complicated. It’s reducing work that you have to do—making sure that you don’t have to be that technically advanced to be able to get to Spotify wherever you are. If there are, say, currently five steps to navigate something, we at Spotify ask, why should our users have to navigate at all? Can we remove steps? 

We believe that we can take users on a journey to reevaluate audio and get more out of their lives with content from creators—in the right place at the right time. We think it’s less about listeners aligning with our vision than it is about us aligning with their behavior.

Some say that there can be too much screen time. Is there such a thing as too much audio as well?

It isn’t really a comparable analogy. For example, music speaks more to moods. It’s complementary: it’s not taking you away from your family, it’s not taking you away from your social interactions. It enhances those moments of your life. And with podcasts, we see that many people want to engage with longer-form content that goes deeper into a variety of topics, giving them a richer understanding of the world around them. We hope that that can be a really powerful force in society. 

Visit Explore Spotify to find playlists that suit a variety of moods and situations.