At Spotify, we believe that our incredible bandmates (that’s what we call our team) are the driving force behind our success. Longtime Spotifier Anna Lundström, recently named our Chief HR Officer, aims to build upon a strong legacy of employee experience.
Anna oversees all aspects of Spotify’s human resources, guiding the people strategy that supports more than 7,000 bandmates representing the more than 180 markets we serve. She’s been with Spotify since 2016 and has worn a few different HR hats, most recently heading up HR for our business teams. Before joining Spotify, she held HR roles at Nasdaq and Teracom.
For the Record sat down with Anna to learn more about what makes her tick—everything from building a workplace that’s all about new ideas and being kind to each other to her favorite running tunes.
You’ve been with Spotify for nearly a decade. How has the company evolved? What’s always remained true at our core?
Spotify is always changing and improving, and that, together with all our talented people, is a big part of what keeps me here. It’s true that change really is the only constant. We have evolved from being a great product to now proving we are a great business as well, but we’re just getting started. Our team reflects the growth and changes of our company and bandmates, the industries and countries we operate in, and the creators we support. And we are playing to win!
Creativity is infused into everything we do, and that applies to how we approach our employee experience. It’s what has led to our global benefits offering and our Work From Anywhere initiative, how we embed AI into our product and our workplace, and the introduction of Core Weeks, to name a few.
While a lot of things look different today than 10 years ago, at our core, we remain rooted in hard work, pushing for greatness by always being better than yesterday, and creating an environment where people stay passionate about our journey—and have a lot of fun along the way.
What are some of your goals and top priorities in your new role?
We pride ourselves on having some of the most creative minds in the business, and my top priority is to continue nurturing this. We have to keep evolving the band experience, reflecting not only where we are as a company but where we aspire to go. This means setting bandmates up for success by opening new doors to explore creativity and deliver tangible impact, whatever your role.
To me, aligning our people strategy with product and business goals is key for a sustainable and genuine people experience. That’s why ensuring AI is a key focus across the organization is also a top priority. AI and machine learning have been part of our platform for years, and now we’re focused on embedding that more deeply in our daily work across our entire organization—from engineers to marketers to HR business partners.
Finally, enabling benefits for a sustainable workforce by championing initiatives focused on health and well-being is also a priority for me and my team.
How would you describe Spotify’s company culture?
Culture is something that’s always evolving. I see it like this: Our culture is built on giving our bandmates runway to exercise good judgment and move fast wherever they sit, whatever their title. We have a fun—and dare I say unique—creative environment where we empower and inspire people to do the best work of their careers. And it’s a place where you can untangle tiny knots to solve big problems.
What piece of advice do you always share with new bandmates?
I say to new bandmates what I say to my children and what I live by: Be kind and treat others how you want to be treated.
I also encourage all bandmates, not just newcomers, to focus on the job at hand. Spotify is a fast-paced and ever-changing company, and you need to be relentlessly focused and not get lost in the millions of other exciting things happening at the same time. Then, once you have delivered on that task, say yes to new challenges and to solving new problems that come your way, regardless of how complex or difficult they may seem.
It’s easy to fall into the trap of the “gravity of mediocrity” in our day-to-day work and let comfort and routine inhibit creativity. Spotify is what it is because of our relentless commitment to innovation and best-in-class work across the company. So fighting against that routine and challenging the norm is invaluable to our mission, no matter what team someone is on or what their title is.
What’s on your playlist at the moment?
Right now, I’m inspired by legendary songwriter Diane Warren, who recently joined us for one of our exclusive Listening Lounge fireside chats for bandmates in New York City. Diane is tied for the most No. 1 songs written by a sole songwriter in Billboard history, so we were beyond honored to welcome her for this special event.
I’m also an avid runner and love Spotify’s Running Club playlist for my 6K [3.7 miles] run on the weekends.
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